Q: What is the duration of the tours?
A: The Full Canopy & ChallengeTour last approximately 2.5 hours. The 12Plus1 Zip Tour lasts approximately 1.5 hours plus the time of your return journey. Naturally, the more people on the tour, the longer it may take especially if there are slow moving people. But, take your time and enjoy!
Q: How do I get there?
A: We are easily reached by taxi or rental vehicle if you have no transportation. We are located on Fig Tree Drive in Wallings and easily found wherever you are coming from.
Q: How safe are the tours?
A: Your safety is our number one priority. Our Rangers and the course are annually inspected to ACCT international safety and operating standards. In addition we have daily course and line checks before any guest is allowed on the course. Designed and constructed in 2006 and annually maintained by the strict International standards of the Association for Challenge Course Technology (ACCT).
Q: What is the Rope’s Challenge Course?
A: This is a series of rope and wooden elements about 20 feet off the ground in a shaded area of the rainforest. The course commences from our magical wooden tree house and is connected by zip wires and bridges. You are connected to 2 safety lines.
Q: What is the cost?
A: This varies for visitors, Caricom Nationals, ages, locals and groups, and as to which tour you choose to do. See our TOURS page for all the different tours and prices or e-mail your specific needs and requirements.
Q: Do you have any restrictions?
A: Guests need to weigh 260 pounds and under. If you are participating on the challenge course you need to be at least 5 feet tall to reach the carabiners. Pregnant ladies and anyone with a history of back, neck or shoulder injuries should not participate.
Q: What equipment do you use?
A: We use the World’s leaders in zip line equipment suppliers, Petzl and Singingrock for our helmets, harnesses, trollies, carabiners etc. Every piece of equipment is logged, computerized and retired after the recommended number of uses irrespect of the condition of the item.
Q: How long and high are the zip line?
A: Our zip lines are up to 300 feet from the ground and up to 328 feet long.
Q: How can I pay?
A: We accept cash, traveller’s cheques and the following credit cards: Visa, Matercard and America Express.
Q: Can we buy drinks and snacks?
A: We have a fully stocked bar for all type of popular drinks and snacks together with a relaxing lounge verandah.
Q: What should I wear?
A: It is suggested that you wear a good pair of footwear, which won’t potentially fall off like flip flops. We should sports shoes. Ladies are advised not to wear skirts or dresses.
Q: Is there any age restriction?
A: Absolutely not! Our minimum age is 4 years old as long as we can get a waist and chest harness on the child. Our oldest participant to date was Bob, who was 99 years old at the time and we understand he reached the magical 100 years old mark the following year.
Q: Can I bring my camera on the tour?
A: Unfortunately, for safety reasons our insurance does not cover you to do this. We do have professional photographers who do take your photographs and videos.
Q: What if it rains?
A: By definition there is a fair amount of rain in the ‘Rain’forest. However, it’s refreshing and as long as there are no electrical storms, you will do the tour. We have our own plastic ponchos for purchase.
Q: Do you have a gift shop?
A: We offer a wide range of t-shirts, caps, souvenirs, postcards, local crafts and arts, Cuban cigars and gifts for all ages.
Q: Do you have lockers?
A: We have free lockers for your personal belongings.
Q: Can I wear sun glasses on the tour?
A: Yes, they will fit under your helmet.
Q: Do I need to book in advance?
A: It is recommended due to the tour’s popularity to reserve space in advance to avoid any potential disappointment of not being able to visit us on selected days and times.
Q: Are we accompanied on the tours?
A: We have an excellent team of ACCT certified Rangers who have been through and annually passed rigorous safety training. Normally at least four Rangers accompany each group of guests or there will be Rangers on every platform to receive and send you on your way to the next platform.
Q: What are the departure times?
A: Our opening days are Monday through to and including Saturday with regular tours at 9:15am, 10:15am and 11:15am. Occasionally, we open on Sundays and Public Holidays so please call us when you’d like to visit us to check our availability.
Q: What are your group sizes?
A: It all depends on how people are booked on your tour departure so we could have just 2 people up to a maximum of 48 guests per tour departure.